Humaner
Book a demo

Intelligence

Humaner Intelligence

Retrieval runs after Skillz are being triggered..

Retrieval

In-session recall on Classic; cross-session memory for identified visitors on Refined (Humaner v2.0) and above.

Cross-session

Returning visitors, purchase or account context, each user gets attributed with an unique iD for retrieval.

Who is speaking

Skillz encode acknowledgment, tone, and emotional judgment.

Showing care

Agents learn from approved clusters - grouped patterns from Human Desk resolutions that feed AI Desk.

Agent keeps learning

When conversations hits a wall for lack of knowledge, gaps surface it in your Org.

Missing knowledge

Grounding gates, forbidden topics, and fallback messages. Configure what your agent can and cannot do.

Agentic safety

Casual, Corporate, or Efficient tone. Choose the one that fits your brand.

Your brand voice

The How-to framework per-industry to allow agents to act as expert employees.

Inner industry knowledge

Desk Intelligence

When agent hits a wall escalation reports the issue to desks.

The handoff path

AI Desk triages low-urgency tickets while Human Desk is where team members handle critical or complex tickets.

Solving issues

Human-approved step-by-step procedures for known issues. AI Desk follows them - no auto-learning required.

Known procedures

Groups similar Human Desk resolutions into training signal. Part of the Frontier auto-training loop so AI Desk learns new issues over time.

Learn new patterns

Everything Low goes to AI Desk. Critical, Priority, and Standard stay with Human Desk.

Urgent first

Priority is computed durign escalation through sentiment, wait, account value and topic risk.

Score at handoff

When safety, payments or Critical urgency needs a human (or if you're available) you can join the conversation right away.

Real-time handling

Support motions

B2C

Conversation-centric

B2B

In-product · PLG

01 · Primary object

B2C

Ticket / conversation

B2B

Logged-in user, then conversation

02 · Inbox

B2C

People by urgency

B2B

Identified users by urgency

03 · AI / BYO job

B2C

Contain & resolve fast

B2B

Personalize; brief team with user context

04 · Metrics

B2C

Volume, CSAT, containment

B2B

Resolution rate, deflection, content gaps

Ready to feel the difference?

The standards you set for your business start with exceptional support.

Book a demo →Deploy for free →