Classic
You get $20 in credits to get started. No card required, you decide first. Agents pause when credits run out Message overage is $0.07. Everything below is included for free.
- Extra costs $20/mo
- Extra costs $15/mo
- Extra costs $7/mo
Pricing, but better.
Classic and Frontier. Differences come next.
Frontier
Every inbox you own, worked by humans and agents.
- Extra costs $20/mo
- Extra costs $15/mo
- Extra costs $7/mo
You were going to compare.
So we made your life easier.
| Feature |  HumanerFrom $0 |  ChatbaseFrom $0/mo |  Fernand$29/user |  HugoFrom $45/mo |  Fin$0.99/outcome |
|---|---|---|---|---|---|
| Open source / self-hostable | Humaner: Yes for Open source / self-hostable | Chatbase: No for Open source / self-hostable | Fernand: No for Open source / self-hostable | Hugo: No for Open source / self-hostable | Fin: No for Open source / self-hostable |
| Collaborative mailbox | Humaner: Yes for Collaborative mailbox | Chatbase: Yes for Collaborative mailbox | Fernand: Yes for Collaborative mailbox | Hugo: Yes for Collaborative mailbox | Fin: No for Collaborative mailbox |
| Auto-training | Humaner: BETA for Auto-training | Chatbase: Yes for Auto-training | Fernand: Yes for Auto-training | Hugo: No for Auto-training | Fin: No for Auto-training |
| Memory | Humaner: Yes for Memory | Chatbase: Yes for Memory | Fernand: No for Memory | Hugo: Yes for Memory | Fin: Yes for Memory |
| Cross-session memory | Humaner: Automatic for Cross-session memory | Chatbase: Yes for Cross-session memory | Fernand: No for Cross-session memory | Hugo: No for Cross-session memory | Fin: Yes for Cross-session memory |
| MCP mailbox tools | Humaner: Included for MCP mailbox tools | Chatbase: No for MCP mailbox tools | Fernand: No for MCP mailbox tools | Hugo: No for MCP mailbox tools | Fin: No for MCP mailbox tools |
| No per-outcome billing | Humaner: Yes for No per-outcome billing | Chatbase: Yes for No per-outcome billing | Fernand: Yes for No per-outcome billing | Hugo: Yes for No per-outcome billing | Fin: $0.99/outcome for No per-outcome billing |
| Self-host for free, not just a trial | Humaner: Yes for Self-host for free, not just a trial | Chatbase: No for Self-host for free, not just a trial | Fernand: No for Self-host for free, not just a trial | Hugo: No for Self-host for free, not just a trial | Fin: No for Self-host for free, not just a trial |
| API endpoint | Humaner: $30/mo for API endpoint | Chatbase: $150/mo for API endpoint | Fernand: Yes for API endpoint | Hugo: Yes for API endpoint | Fin: $0.99/outcome for API endpoint |
| Brief for agents | Humaner: Yes for Brief for agents | Chatbase: Yes for Brief for agents | Fernand: Yes for Brief for agents | Hugo: Yes for Brief for agents | Fin: Yes for Brief for agents |
| Collaborative inbox included | Humaner: Yes for Collaborative inbox included | Chatbase: Yes for Collaborative inbox included | Fernand: Yes for Collaborative inbox included | Hugo: Yes for Collaborative inbox included | Fin: No for Collaborative inbox included |
| Extra member seat | Humaner: $20/mo for Extra member seat | Chatbase: Yes for Extra member seat | Fernand: $29/user for Extra member seat | Hugo: $10/mo for Extra member seat | Fin: - for Extra member seat |
availablelimitednotChecked against public product, pricing, and help pages, September 2026. Sources: Chatbase, Fernand, Hugo, Fin.
Plan differences
Classic and Frontier stay. The comparison lands in a later pass.
Frequently asked questions
Everything you need to know before launching your first agent.
What counts as a message?
Each agent reply counts as one message. Inbound customer messages are free.
What is the difference between Classic and Frontier?
We'll publish the full comparison shortly. Both are Cloud mailbox plans.
Is there a free plan?
No public free Cloud plan. Classic starts with starter credits and no card required.
Can I switch plans later?
Yes. Upgrade or downgrade anytime from your dashboard. Changes apply on your next billing cycle.
What happens if I exceed my message limit?
Extra agent replies are billed as overage at $0.07 each. Manage usage inside the app.
Can I add more team members or inboxes?
Yes. Extra member seats are $20/mo. Extra agents are $15/mo. Extra mailboxes are $7/mo. Redirect aliases on a connected mailbox are free.
What is an alias versus a mailbox?
A mailbox is a real provider connection (IMAP, Gmail, Microsoft). An alias is only a redirect onto a mailbox you already connected — those are free. You pay when you connect another provider inbox.
