Terms of Service

These Terms of Service ("Terms") govern access to and use of Humaner — including humaner.io, the dashboard, embedded widgets, shareable agent links, React components, APIs, and related services (collectively, the "Service"). By creating an account, accessing the Service, or deploying a Humaner agent, you agree to these Terms.

If you use Humaner on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

Humaner helps teams deploy customer support agents that answer from your documentation and knowledge sources, remember conversation context where enabled, connect live data on applicable plans, and hand off to your desk when a human needs to take over.

You may embed agents via widget, shareable link, React component, or API. Features available to you depend on your plan (including Free, Classic, Refined, and Frontier tiers) and may change as we ship updates.

Humaner Cloud is our managed offering. Where we make self-hosting available, additional license or deployment terms may apply and take precedence for that deployment mode.

You must provide accurate account information and keep credentials secure. You are responsible for activity under your account and for managing workspace members, roles, and agents.

You must promptly notify us of unauthorized access. We may suspend accounts that present a security risk, violate these Terms, or threaten the Service.

"Customer Content" means knowledge sources, documents, prompts, agent configuration, conversation transcripts, desk resolutions, branding assets, and other materials you or your end-users submit to the Service.

You retain ownership of Customer Content. You grant Humaner a limited license to host, process, transmit, and display Customer Content solely to provide and secure the Service, generate agent responses, run retrieval and memory features, and perform desk handoff as configured.

You are responsible for having the rights and notices required to upload Customer Content and to use Humaner with your end-users, including a privacy notice that covers AI-assisted support conversations where applicable.

Humaner agents generate responses using machine learning models grounded in your configured knowledge and tools. Outputs may be inaccurate, incomplete, or inappropriate for a given situation. You remain responsible for reviewing agent behavior, configuring guardrails, and handling escalations.

Humaner does not provide legal, medical, financial, or other professional advice. You must not rely on agent output as a substitute for qualified professional judgment.

Unless you opt in to optional product-improvement programs described in our Privacy Policy, we do not use your Customer Content to train third-party foundation models.

You agree not to misuse the Service. Prohibited uses include:

When visitors interact with your agents, you are the controller of their personal data and Humaner acts as your processor, as described in our Data Processing Agreement and Privacy Policy.

You are responsible for your relationship with end-users, including disclosures, consent where required, and responding to their requests regarding conversations with your agents.

Paid plans are billed according to the pricing shown at signup or in your dashboard, including message allowances, overages, and annual or monthly intervals where offered. Free may be available with limited usage.

Fees are non-refundable except where required by law or expressly stated otherwise. We may change pricing with notice; changes apply to subsequent billing periods unless otherwise agreed.

Failure to pay may result in suspension or termination of paid features. Taxes may apply in addition to listed fees.

Humaner and its licensors own the Service, software, branding, and documentation. These Terms do not transfer ownership of Humaner IP to you.

Feedback you provide may be used by Humaner to improve the Service without obligation to you.

Each party may receive non-public information from the other. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. Confidentiality obligations do not apply to information that is public, independently developed, or rightfully received from a third party without duty of confidentiality.

Our collection and use of personal data is described in the Privacy Policy. Security practices are summarized on our Security page. For customer personal data processed on your behalf, the Data Processing Agreement applies.

The Service depends on subprocessors and integrations (for example model providers, vector search, billing, and email). Third-party services are subject to their own terms. Humaner is not responsible for third-party services you choose to connect beyond our obligations as processor under the DPA.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUMANER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AGENT OUTPUTS WILL BE ERROR-FREE, UNINTERRUPTED, OR SUITABLE FOR ANY SPECIFIC OUTCOME.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUMANER AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.

EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED BY LAW, HUMANER'S AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO HUMANER FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

You will defend and indemnify Humaner against claims arising from your Customer Content, your agents' use with end-users, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by Humaner's willful misconduct.

You may stop using the Service and close your account at any time. We may suspend or terminate access for material breach, non-payment, legal risk, or to protect the Service or other customers.

Upon termination, your right to use the Service ends. We will delete or return Customer Content according to our Privacy Policy, DPA, and retention settings, subject to legal hold obligations.

We may update these Terms from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes will be communicated via email or an in-dashboard notice where appropriate. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of France, without regard to conflict-of-law rules, unless mandatory consumer protections in your country require otherwise. Courts in Paris, France will have exclusive jurisdiction, subject to mandatory local venue rights where applicable.

For questions about these Terms, email legal@humaner.io or hello@humaner.io.