1.Introduction
Humaner is a collaborative mailbox between humans and agents — inbox, companion, calendar, and tasks that work from your mail and documentation. This Privacy Policy explains how Discursive OÜ, the Estonian company that operates Humaner, collects, uses, stores, and shares personal data.
This policy covers humaner.io, the Humaner dashboard, mailbox, Companion, calendar, APIs, and related workspace features. Third-party sites or services you connect are governed by their own policies.
2.Contact
Discursive OÜ is a limited company registered in Estonia that operates Humaner. Humaner is the product; Discursive OÜ operates it.
- Company — Discursive OÜ
- Address — Sepapaja tn 6, 15551 Tallinn, Estonia
- CEO — Alexandre Neyret
- Privacy — privacy@humaner.io
- General — alexandre@humaner.io
3.Who is responsible for your data
Discursive OÜ is the controller for data we collect through our website and platform accounts (registration and billing contacts).
When you connect a mailbox or invite a workspace, you are the controller of mail, calendar, tasks, Companion chats, and related workspace records. Discursive OÜ processes that data on your behalf as processor under our Data Processing Agreement.
For requests about mail sent to a business using Humaner, contact that business. For your Humaner account or our marketing site, email privacy@humaner.io.
4.Information we collect
We collect and process:
- Account data — name, email, organization, and the Google account email if you sign in with Google. Billing details are handled by our payment processor.
- Mailbox content — emails, drafts, and aliases from inboxes you connect, including Gmail and any IMAP host. We use them to show the inbox and to send mail you or Companion send.
- People who write to those addresses — their name, email, and the message. We use that only to show and handle the mail in your workspace. We do not contact them, and we do not use it to market to them.
- Calendar — events you create in Humaner, and events from a Google Calendar you connect, so they show beside the inbox.
- Tasks — assignments and related metadata in the workspace.
- Companion — chats, drafts, and the actions Companion takes on mail or events you ask it to handle.
- Workspace Resources — documents and URLs you attach so Companion can retrieve them.
- Usage data — pages and features used, device and browser, and IP address.
- Messages you send us — support and security mail.
5.How we use information
We use personal data to operate Humaner. We do not sell personal data.
- Show the shared inbox, draft or send mail when you or your alias policy asks, and keep calendar and tasks beside that mail.
- Run Companion on mailbox and calendar content you ask it to handle.
- Authenticate the workspace and prevent abuse.
- Process payments and manage the subscription.
- Send service and security notices. Marketing email only if you opt in.
- Improve Humaner patterns or Humaner model fine-tuning when you opt in (see below). Mailbox and calendar content is not used for that unless you opt in.
- Comply with law and enforce our terms.
6.LLMs, Companion, and training
Discursive is responsible for Humaner and for the infrastructure we use to deliver it. We use large language models (LLMs) and other infrastructure services as our subprocessors to run Companion and related inference. They provide inference and related services to us — not to train their foundation models on your Customer Content.
We never use your Customer Content to train third-party foundation models.
Workspace Resources you add train Companion for that workspace under the DPA. That is how the product works; it is not the optional platform opt-in.
Optional product improvement (if you opt in) only improves Humaner as a platform: anonymized patterns (for example knowledge gaps and usage patterns). A separate opt-in covers contributing those patterns to Humaner model fine-tuning. You can change either anytime under Settings → Organization → Organization information. Humaner’s core service works whether you opt in or not.
Org-scoped features that improve Companion in your own workspace under the DPA (for example Resources retrieval) are part of delivering the Service to you and are separate from the optional platform-improvement opt-in.
7.Mailbox, calendar, and Companion data
When you connect a mailbox — Gmail or any IMAP host — or a calendar, we sync the emails, drafts, aliases, and events you connect so they show in Humaner. We send mail, and Companion acts on that content, only when you or your workspace policy asks. You control connected inboxes, knowledge sources, and who is in the workspace.
We do not sell mailbox, calendar, or Companion content, and we do not use it to advertise or to contact people who write to you.
We do not allow humans to read that content unless you first agree for specific messages, it is necessary for security (such as investigating a bug or abuse), it is necessary to comply with applicable law, or the use is limited to internal operations and the data (including derivations) has been aggregated and anonymized.
You can disconnect an inbox or calendar in Humaner. That stops further sync. Copies already stored follow the retention section. You should tell people who write to your addresses that their mail may be stored in Humaner so your team and Companion can work it.
8.Google user data
Gmail and Google Calendar are connected the same way as any other inbox or calendar: we use the emails, drafts, aliases, account email, and events you authorize only to provide Humaner, as described above.
Humaner's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not transfer that data to advertising platforms, data brokers, or information resellers.
You can also revoke Humaner's access from your Google Account. That stops further sync from Google.
9.Legal bases (EEA & UK)
Where GDPR or UK GDPR applies, we rely on:
- Contract — to provide Humaner.
- Legitimate interests — security, abuse prevention, and product operations, balanced against your rights.
- Consent — optional marketing and optional Humaner product-improvement programs.
- Legal obligation — where law requires retention or disclosure.
12.International transfers
Discursive OÜ is established in Estonia (EEA). Subprocessors may process data in the EEA and elsewhere (including the United States). Where required, we use Standard Contractual Clauses or another lawful transfer mechanism.
Questions: privacy@humaner.io.
13.Your rights
Depending on your location, you may request access, rectification, erasure, restriction, portability, objection, or withdrawal of consent. Email privacy@humaner.io. You may also complain to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or your local authority.
14.Security
We use encryption in transit (and at rest where applicable), access controls, rate limits, domain allowlists, and reputable infrastructure providers. More detail is on our Security page.
15.Retention
We keep personal data only as long as needed for the purposes above.
- Account data — while the account is active, then as needed for legal and billing obligations.
- Mailbox messages and Companion chats — according to workspace retention, then purged.
- Workspace Resources — until you delete them or close the account.
- Calendar events — until you delete them or close the account.
- Billing records — as required by tax and accounting rules.
16.Children
Humaner is not directed at children under 16. We do not knowingly collect their personal data. Contact us to request deletion if you believe a child provided data.
17.Changes
We may update this policy and will revise the "Last updated" date. Material changes will be communicated by email or in-dashboard notice where appropriate.
18.Questions
Email privacy@humaner.io or alexandre@humaner.io.
Mail: Discursive OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia (Attn: Alexandre Neyret).
For security concerns, see our Security or email security@humaner.io. Customer processing terms are in our Data Processing Agreement.
